COVID-19 update to MCT ILU's South

8 April, 2020

Good afternoon all retirement village residents of Masonic Care Tasmania (MCT),

The health, safety and wellbeing of our residents, clients and staff is always our priority, and this premise continues to guide our actions during the COVID-19 emergency period.

I have a few matters of importance I need to bring to your attention:

1. Immediate closure of Community Centre, Library & Games areas:
   In line with Government recommendations, Masonic Care Tasmania has made the difficult decision to immediately close all retirement village Community Centres in response to the threat of community transmission of the COVID-19 virus from touching door handles, gym or sporting equipment or library books that haven’t been sanitized regularly.
   Please retain any library books that you may have at home for the time being until after the COVID-19 pandemic restrictions are lifted.
2. Scheduled cleaning of Independent Living Units gutters:
   All scheduled cleaning of gutters has been put on hold for the foreseeable future.
3. Maintenance forms: All MCT aged care facilties are now restricted to essential services only. This includes key staff, health care and other service providers to ensure the ongoing operations of the sites and the health and safety of the residents.

If the maintenance request is urgent please ring me directly to lodge the request over the phone.

Please do not give maintenance request forms directly to maintenance staff.

If your request is an immediate threat to life or property, please call me on 0438 042 161 or the MCT Freemasons Home Reception on 6282 5200.

These restrictions are due to COVID-19 recommendations to keep residents and staff safe and to reduce unnecessary foot traffic into your homes.

Examples of urgent essential works – done in 24-48 hours:

• Immediate threat to life or property
• Major flooding
• Loss of all or part electricity – including lighting (where it’s the only form of lighting in a room)
• Loss of all forms of heating
• Beeping smoke alarm or NBN battery beeping
• Blocked toilet or plumbing (not including guttering)
• Fully smashed window leaving unit unsecure
• Unable to access unit due to faulty lock or roller door

Examples of non-urgent but essential, limited response during COVID-19 restrictions:

• Roller door not working, but access still possible
• Dripping taps
• Lost keys
• Cracked windows, but still secure
• Running toilet cistern
• Light bulbs were there are other lights in the room
• Rodents
• Doorbell not working

Examples of non-urgent, non-essential minimal or no response during COVID-19 restrictions:

• Loose door handles/draws etc
• Hard to open windows
• Stone chips in windows
• Extra Pruning trimming/weeding
• Assisting with moving furniture/pots or paid garden works
• Door closers on non-essential doors
• Any Painting all on hold
• Roof or gutter cleaning (on hold)
• All garden edging in on hold, no more to be done until further notice
• Fly screens replaced
• Removal of birds’ nests
• Heat pump servicing

Thank you for your cooperation and understanding at this time.

Kind regards
Janine Crook
Retirement Living Co-ordinator – South